Chagrin/Cleveland Auto Repair

Very fast oil change and inspection at a reasonable cost. Friendly, helpful staff. Plan on returning soon for some performance-oriented work.

Good quick service. No issues getting a loaner when needed.

The service requested was prompt, and professional.

Good service. Tracked parts down in Michigan and got them next day. Greg kept me informed throughout.

Quick, prompt, courteous service. Called to let me know status of repair and challenges with repairs prior to working on car. Repairs done on time and correctly.

KMS always takes good care of us and keeps our vehicles in good condition without recommending repairs that are not needed.

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Always fair and honest. They always take great care of my wife's baby.

I just bought a 2016 lightly used 550ix which was due for service. BMW has changed its warranty transfer policy and I thought it did not transfer to me. I had heard great things about KMS from friends and thought I would give them a try. Showed up for service, shop was very nice and clean, very friendly staff. After about 15 min, I was informed that KMS had made some calls and that the warranty on my car does transfer and my service would be free at the dealer. Such honesty is very refreshing! I will definitely be back when warranty expires. Thanks KMS, what a stand up business!

I was referred to KMS after some less then stellar experiences at other BMW service centers. The experience at KMS has been beyond my expectations. They are honest and do high quality work. I look forward to them taking care of my BMW for many years to come.