I have been taking my cars to Koala Motorsport for the past several years. The previous owner of my 528i Touring had the car serviced for several years at Koala. They only work on BMW and Mini. As a result, Brett and his staff are very knowledgable about the brand. Brett established Koala in 1999 and has an excellent ability to diagnose and resolve maintanence issues with BMW's. Koala is also able to provide loaner cars to clients. Very few independent shops offer this service. I offer the following as an example of the depth of their knowledge. A person asked me for advice on his non running BMW. He had consulted with two seperate mechanics with knowledge of BMW's. Neither could resolve the issue. The second mechanic offered to buy the non running car as is. The gentleman was seriously considering selling the car. I told the gentleman to call Brett before deciding to sell the car. He had the car flat-bedded to Koala. They had the car up and running in a few days. I have three BMW's. What repairs I am unable to perform, I trust Koala to get the job done right. If you live in northeast ohio and want the best for your BMW, you should give Koala the opportunity to earn your business.