Chagrin/Cleveland Auto Repair

While looking for a reputable and trustworthy mechanic for my gifted Mercedes Benz, seems KMS was looking for me. Upon receipt and acceptance of their invitation, I have decided that they are the one for me--friendly, fast and faithful. Thank you KMS for your honest and efficient service.

The guys are thorough, communicate well, and take good care of my vehicle. I feel comfortable asking questions and they give complete answers.

I love going to koala they always offer a fair price, keep their customers fully in the loop with what is happening with their car. Awesome staff, always friendly and welcoming.

KMS does an excellent job with BMW diagnosis and repairs at a fair price. They are professional and trustworthy. I had my previous car serviced and repaired here and I am taking my current car here as well. They are a bit out of my way but the loaner made the little inconvenience go away. Service manager Greg explained the problems to me and kept me updated on the repair progress and timing.

Greg and his team took the time to carefully diagnose the problem with my car, and as a result, the repairs ended up costing less than they anticipated. It was a good experience.

always trustworthy service

Koala Motorsport is a very professional and well put together shop. The owner is a great guy and I loved doing business with him. I would recommend them to anyone I know.

Excellent customer service, communication and extremely fine and tidy work. Without question, expert BMW advise with economics for the customer always a priority. All in all, an independent garage with superlative integrity, and an uncompromising understanding of the BMW marque.

I own a Mini Cooper convertible and while at a local Mini Dealer in the Cleveland last summer, I learned about Koala Motorsports. I was sitting in the waiting area with a gentleman that had just purchased his 2nd Mini Cooper and was in for a recall. We began talking and he told me about Koala Motorsports in Novelty. He just raved about there service and prices! Well I stored the information in my phone for the future and just recently used it. Koala Motorsports is everything he said and BETTER! They have very knowledgeable and trained technicians! There customer service is exceptional and there prices are extremely reasonable! Thank you Koala Motorsports and Thank You Greg the Service Manager!

Prompt, courteous. Loaner vehicle was ready to go when I got there. Check in was a breeze. Was kept informed throughout the service process. No surprises. Good experience.