Chagrin/Cleveland Auto Repair

Koala has maintained my car since we decided to quit overpaying for our service about 5 years ago. Their customer service is impeccable, and my BMW still runs like the day we drove it off the lot. Absolutely no complaints with Koala.

Greg and the KMS team correctly diagnosed our Mercedes Airmatic issues.they expedited my repair, finishing in three days. My wife was pleased to have her car back so quickly and repaired correctly. We are both pleased with the service and were glad to meet a service manager who took the time to get to know his clients! We will be coming back!

The work done on my 323 was excellent. As important, the people at Koala understood my schedule needs, and made certain that their schedule and mine coincided. I appreciated the personal courtesy.

Great service and attention to not only my BMW, but also to my need to keep up with the pace of life with a super loaner vehicle! I would recommend them!

Excellent people & service. Very knowledgeable on BMW's. They are courteous and responsive. They are also understanding of cost concerns on repairs/maintenance of a college student's older vehicle. They are our "go to" professionals on any BMW we may have in our family.

great service great prices

I have been with Koala/Brett for 11 years and have never walked away disappointed. My last visit was no different. Given the opportunity, I would highly recommend Koala to friends for your promptness of service and courtesy always.

Top notch service!!

KMS IT"s like a IMSA pit stop. Having multiple problems. I called described the problems set the appointment. Arrived, set up for a loaner. Returned later that day, all repaired paid the bill . Winter is here Car has heat the garage floor is free of oil and antifreeze. I am stress free for winter. Great team effort from KMS to keep me rolling.

Great service - thanks for keeping my +355K miles 330xi rolling down the highway!